Challenge:
We had to develop an AI-powered chatbot for hotel guests and staff with an integration that would allow them to perform room automation.
Solution:
Technology:
Developed the software under microservices architecture for scalability and incorporated over 30 micro services.
We even adapted the MQTT protocol for the chatbot and IOT communication.
The application:
The PWA application was built for guests to manage their hotel requests and other communication with the staff.
A staff application was created for them to manage tasks, map service requests and communicate with the guests.
Features:
The application is capable of performing sentiment analysis to determine guest satisfaction
It supports multiple languages to overcome language barriers in the hotel industry
It came with a comprehensive dashboard that contained reports, notifications, and escalations.
It can be integrated with a voice assistant and other hotel room automation devices
Result:
- Built a highly scalable AI Chat bot
- Created a multi-linguistic interphase connecting the Hotel staff and the customers.
